Team Leader_Telemarketing [FWD]

Startek • Malaysia, Malaysia • Posted July 23, 2026

Position Overview

We are seeking a motivated and results-oriented Telemarketing Team Leader to manage and inspire a team of outbound sales representatives. The ideal candidate will be responsible for driving sales performance, coaching team members, and ensuring high-quality customer interactions. This role demands strong leadership, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment.

Key Responsibilities: 

  • Lead, coach, and mentor a team of telemarketing agents to meet and exceed sales targets.
  • Monitor daily performance metrics (calls, conversions, lead quality) and provide actionable feedback.
  • Conduct regular training sessions, role-plays, and one-on-one coaching to enhance sales techniques.
  • Handle escalated customer interactions and ensure professional resolution.
  • Ensure compliance with company policies, telemarketing regulations, and quality standards.
  • Drive team engagement through recogn...