Team Leaders (BPO)

Urgently Hiring!

Responsibilities

• Monitors team performance and oversees day-to-day operations
• Maintains in-depth knowledge of account/s
• Provides feedback and coaching to a team
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Provides team performance reports and analysis
• Recognizes high performance and rewards accomplishments

Qualifications

• At least 1 year of team-leading experience
• Proven Leadership skills and functional knowledge in the BPO industry
• Excellent oral and written communication skills
• Pro...