Team Manager: Collections Background *50k Joining Bonus

Cognizant • cebu city, central visayas • Posted July 02, 2026

Position Overview

  • Own end‑to‑end collections performance across assigned teams by monitoring daily KPI trends, identifying outliers, and driving corrective actions at the Team Lead level.
  • Conduct regular pod‑level performance reviews with Team Leads, holding structured, data‑backed accountability conversations.
  • Set clear performance expectations for each Team Lead and align individual team targets with program‑level SLA commitments.
  • Analyze cross‑team performance patterns to distinguish systemic issues from team‑specific gaps and direct interventions accordingly.
  • Oversee and approve Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs) initiated by Team Leads.
  • Ensure consistent application of performance management standards and documentation practices across all teams within the pod.
  • Coach, develop, and evaluate Team Leads through structured monthly 1:1s, formal performance reviews, and leadership development disc...