Team Manager Processing

Job Description

• Flexi hybrid schedule as part of Fidelity dynamic working arrangement.
• Current work authorization for Canada required.
• Position based in Calgary, Alberta.
• Rotating shifts Monday‑Friday between 8 am and 8 pm EST for Processing team.

How You’ll Make An Impact

The Team Manager, Processing is responsible for ensuring quality, cost effective and timely processing of retail mutual fund account transactions. The Team Manager is accountable to engage and facilitate coaching, mentoring, training, development, resourcing, and the resolution of work escalations. They also identify and implement process improvements to create an optimal positive experience for employees and clients.

Key Accountabilities

• Manage day‑to‑day activities of a team of up to 15 Processing representatives.
• Ensure the group handles all NIGOs in a timely manner.
• Provide coaching, developme...