Team Manager - US / Telecommunication/ Experience

Team Manager - US / Telecommunication/ Experience

Team Manager - US / Telecommunication/ Experience

Req ID#: 410581

Cairo, Cairo, Egypt, EG

Job Description:

PURPOSE OF THE JOB

Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success.

KEY RESPONSIBILITIES

To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.

To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.

To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.

To conduct regular 1:1 daily checkpoints and weekly PEPs.

Facilitate open discussions wit...