Team Manager

A specialist provider of product protection, repair, and claims management services is looking for an experienced Team Manager to lead a high-performing customer operations team. This is a fast-paced, service-driven role where youll oversee performance, develop people, and ensure an exceptional customer journey from start to finish. What youll be doing: Leading, coaching and developing a customer service team Managing performance, workloads and KPI delivery Driving service excellence and continuous improvement Building strong relationships with suppliers and stakeholders Ensuring compliance within a regulated environment What were looking for: Proven experience managing teams in a contact centre or service environment Strong leadership and performance management skills Customer-focused mindset with excellent communication skills Ability to work with data, prioritise workloads and solve problems quickly Experience in regulated industries is highly desirable TPBN1_UKTJ