Tech - TSM Mid-Shift 

Description

Summary

The Rescue TSM Agent provides phone and email support to customers regarding repairs.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities

• Provide customer support via phone and/or email.

• Contact customers and get information regarding perceived issues and troubleshoot same.

• Answer incoming customer calls regarding repair status.

• Responsible for inbound product check-in processes and outbound shipments of repaired products.

• Responsible for initiating customer contact in cases of password lockout and HDD reimage.

• Package repairs for customer return.

• Will access available system programs to check repair and shipping statuses.

• Other duties as as...