Technical Account Manager (Santiago)

Technical Account Specialist

Responsible for acting as the main technical reference for clients within a specialized support contract, with a strong focus on Cisco networking and security.

Responsibilities

• Manage the account technically: understand the client architecture, operational criticality, inventory, interdependencies, and risks, aligning technical recommendations with business and contract needs.
• Provide technical relationship and advisory: act as the primary technical point of contact, build trust, translate complex topics into clear language, and participate in committees, follow‑up meetings, and service reviews.
• Proactive support and incident prevention: identify risks in advance through trend analysis, alerts, and recurring failures, proposing preventive actions, operational improvements, and action plans.
• Advanced troubleshooting and resolution of complex failures: lead advanced incident troubleshooting, coord...