Technical Account Manager

Position Summary

The Technical Account Manager (TAM) serves as a trusted technical advisor and strategic partner for enterprise customers utilizing our Security Information and Event Management (SIEM), UEBA, SOAR, and security analytics solutions. The TAM is responsible for driving customer success, platform adoption, operational maturity, and long‑term value realization throughout the customer lifecycle. This role combines deep cybersecurity expertise, customer relationship management, and technical consulting to ensure customers maximize the effectiveness of their security operations while achieving their business and security objectives.

Position Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers.
• Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders.
• Conduct regular business reviews, health checks, and stra...