Job duties and responsibilities
Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education, deliver knowledge transfer like webinar or workshops Software recommendation, conduct bug scrubs reports Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report Develop best practice deployment and troubleshooting methodology documentation Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects Conduct quarterly reports for your managed accounts Work closely and provide direct technical email and phone support to our customers in...