Technical Customer Support | German & French

Technical Customer Support | German & French

Tiel, reference 2026-00391

Job description

As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:

Acting as the initial point of contact for dealers and end users via phone during help desk operations

Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards

Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns

Keeping abreast of product developments to provide accurate and current information to dealers and end users

Maintaining a positive and professiona...