Technical Service Delivery PM (SDM)

A leading public sector organisation based in Belfast is seeking an experienced Systems Project Manager to lead the end-to-end delivery and implementation of a critical Customer Relationship and Case Management System (CRM/CMS).

This is a hands-on role where you will drive the practical implementation of a new platform, oversee data migration from legacy systems, and champion process re-engineering across diverse teams. You will work closely with senior leadership to ensure successful system adoption, automation, and deliver improved user and customer experiences.

• Project Delivery: Lead the end-to-end implementation of the new CRM/CMS platform, managing configuration, integration's, data migration, testing, and training through to a successful go-live.
• Process Optimisation: Review existing processes using lean principles to reduce complexity, eliminate manual workarounds, and embed intell...