Technical Service Representative

The Technical Support Representative is accountable for providing technical support to CFMOTO dealers and customers through vehicle troubleshooting and diagnostic support, technical problem resolution, and product training.

Essential Duties & Responsibilities

• Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support.
• Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers.
• Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality.
• Participates in technical service team initiatives, problem solving and continuous improvement efforts.
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns.
• Perform setup and ...