Technical Services Manager

At Cafea UK, we’re passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers.

We’re looking for an experienced Technical Services Manager to join our Technical team and play a key role in supporting some of the UK’s leading retailers, foodservice customers and business partners.

This is an exciting opportunity for a customer-focused technical professional who enjoys building relationships, managing multiple projects and ensuring products meet the highest standards of safety, legality and quality.

What you’ll be doing

• Acting as the day-to-day technical contact for our customers and manufacturing partners
• Managing customer specifications and supporting the launch of new products
• Providing technical support to National Account Managers and wider business teams
• Coordinating customer visits, audits and follow-up actions
• Managing consumer complaints and ...