Technical Support Agent (Level 1 IT Support)

Job Title: Technical Support Agent (Level 1 IT Support)

Location: Remote (Philippines)

Schedule: Rotating shifts to cover Finland hours (08:00–20:00 EET)

• 2:00 PM – 10:00 PM PHT
• 4:00 PM – 12:00 AM (midnight) PHT
• 6:00 PM – 2:00 AM PHT

Salary Range: Up to $1,500 USD per month (depending on experience)

We are looking for a reliable and solution-oriented Support Agent to join our team, focusing on Level 1 IT support. In this role, you will assist internal users with basic technical issues related to access, devices, and accounts, ensuring a smooth and efficient support experience.

This is a user-facing role where clear communication, responsiveness, and problem-solving are essential. The ideal candidate is comfortable handling technical support requests, remains calm under pressure, and is proactive in resolving issues.

Role Overview

As a Support Agent, y...