Technical Support Engineer 1 Line (Psp) (Xico)
Link-Worldwide • valle de chalco solidaridad, valle de chalco solidaridad • Posted June 07, 2026
Position Overview
Responsibilities
- Communicating with customers and handling their requests through various communication channels
- Independently analyzing complex cases and assigning tasks to the second line, development in JIRA
- Processing of assigned tasks in JIRA
- Analyzing logs in Splunk, experience with Splunk is welcomed
- Testing requests in Postman, experience is welcomed
- Ability to independently search for information using all available information sources
- System performance control
- Assisting related teams in solving tasks
- At least 2 years of experience in supporting card processing systems, alternative payment methods
- Knowledge of card processing operations principles (authorization and clearing)
- Basic knowledge of card methods (EMV, 3-D Secure, COF, VTS/MDES)
- Basic Postman, Splunk, JSON skills
- Experience with Jira, Confluence, incident managemen...