Technical Support Engineer (Bogotá)

As a Technical Support Engineer, you will provide Level 2 technical support and assistance for the Rapyd's platform and services to all company merchants. Your responsibilities will include troubleshooting complex issues, identifying root causes, collaborating with internal teams such as Product, Engineering, and Sales, and ensuring timely and effective resolution of technical incidents.

Responsibilities

• Manage technical support requests from internal and external clients, ensuring timely and effective resolution while maintaining high levels of customer satisfaction.
• Collaborate with cross‑functional teams including Integration, Product, Engineering, and Sales to resolve complex technical issues and drive continuous improvement.
• Generate ad‑hoc and scheduled technical reports based on internal customer requirements, ensuring accuracy and actionable insights.
• Contribute to internal and external knowledge bases by documenting solutio...