Technical Support Engineer - Conversational AI and LLM Systems - Dicetek LLC - Dubai, UAE

Dicetek LLC is hiring a Technical Support Engineer specializing in Conversational AI and Large Language Model (LLM) systems to provide advanced support for AI-driven solutions and automation platforms. The role involves troubleshooting, workflow optimization, and managing integrations across APIs, cloud platforms, and AI models. The ideal candidate will have strong diagnostic skills, experience in customer‑facing applications, and hands‑on expertise with AI and infrastructure technologies.

• Provide Tier 2/3 technical support for Conversational AI systems and LLM integrations such as OpenAI, Azure OpenAI, and Anthropic.
• Troubleshoot performance issues including model latency, token limits, and hallucinations.
• Work with developers to refine prompt engineering and conversational design workflows.
• Support and optimize workflow automation systems like Camunda, Apache Airflow, or n8n.
• Diagn...