Technical Support Engineer - Electrical Engineer - Houston, TX - NA Region

GENERAL DESCRIPTION

OMICRON is a leading manufacturer of primary and secondary test equipment for electric power systems. The Technical Support Engineer provides direct and indirect technical assistance to customers and internal teams. This position is based in Houston, TX and reports to the Technical Support Engineering Manager. 

ESSENTIAL JOB FUNCTIONS

Provide timely and effective technical support to customers through phone and email communication.

Document customer interactions. 

Develop tailored instruction guides to support troubleshooting and product use. 

Assist technicians in troubleshooting OMICRON test equipment.

Diagnose mechanical, hardware, software, and systems failures using established procedures.

Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues. 

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