Technical Support Engineer II

Piper Companies • Morrisville, North Carolina • Posted June 27, 2026

Position Overview

Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics, for a hybrid permanent position in Morrisville, NC. The Technical Support Engineer II will serve as a key technical resource, providing advanced support and resolution for security-related issues while collaborating cross-functionally, guiding customers, and strengthening team knowledge and infrastructure.

Responsibilities of the Technical Support Engineer II include:

  • Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management
  • Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions
  • Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements
  • Guide customers through configuration, deploy...