Technical Support Engineer

Our Customer Solutions team is growing, and we’re looking to add a Technical Support Engineer! If you enjoy solving complex technical problems, collaborating with customers, and using your creativity to troubleshoot and deliver effective solutions, this could be a great fit. Reporting to the Vice President of Customer Solutions, this role goes beyond traditional support—you’ll diagnose and resolve customer issues while proactively identifying ways to improve system reliability to prevent future issues. This is an ideal role for someone who thrives on troubleshooting, enjoys working with code and data, and takes ownership from problem to resolution.

Key Responsibilities

• Take full ownership of customer issues without supervision.
• Receive and perform triage on all incoming customer support tickets.
• Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end.
• Develop an...