Technical Support Specialist B2B Focus
Lightspeed Commerce • montreal, qc • Posted July 13, 2026
Position Overview
Enhance client experiences as a Technical Support Specialist at Lightspeed, focusing on the NuORDER B2B platform. Deliver top-tier support while managing customer queries with finesse and efficiency.
This pivotal role requires you to troubleshoot application issues, provide feature guidance, and interact with customers through various support channels. Your understanding of B2B and SaaS environments will elevate the client experience, ensuring effective resolutions and satisfaction. Embrace the opportunity to work collaboratively in a technology-driven space.
Key Responsibilities:
• Master the NuORDER platform functionalities
• Resolve app issues reported by users
• Offer advice on application configurations
• Replicate issues to assist troubleshooting
• Maintain high service levels for customer queries
Requirements:
• 2+ years in customer service or related technology roles
• Experience with B2B or SaaS p...
This pivotal role requires you to troubleshoot application issues, provide feature guidance, and interact with customers through various support channels. Your understanding of B2B and SaaS environments will elevate the client experience, ensuring effective resolutions and satisfaction. Embrace the opportunity to work collaboratively in a technology-driven space.
Key Responsibilities:
• Master the NuORDER platform functionalities
• Resolve app issues reported by users
• Offer advice on application configurations
• Replicate issues to assist troubleshooting
• Maintain high service levels for customer queries
Requirements:
• 2+ years in customer service or related technology roles
• Experience with B2B or SaaS p...