Technical Support Specialist

***This role is onsite at Code 3 in St. Louis, MO***

Job Summary

The Technical Support Specialist provides expert technical assistance to customers, distributors, installers, fleet managers, and internal sales teams regarding emergency vehicle lighting and warning systems. This role supports product installation, troubleshooting, diagnostics, warranty evaluation, and technical training while ensuring a high level of customer satisfaction.

Essential Responsibilities and Functions

• Respond to customer inquiries via phone, email, and online channels regarding product operation, installation, programming, and troubleshooting
• Diagnose electrical, mechanical, and software-related issues affecting product performance and recommend corrective actions
• Perform testing and maintain records of testing on returned products, and comm...