Technical Support Specialist

We are seeking a Technology Support Specialist to join our team at a company that provides top-tier service solutions for professionals in the connected home industry.
You'll assess problems, document solutions, and ensure seamless communication with field partners to deliver exceptional customer support.
Requirements
Basic experience or working knowledge of AV systems and smart-home technologyExcellent written and verbal communication skillsStrong problem-solving abilitiesSuperb customer service skills to handle frustrated or urgent clients empatheticallyAbility to make quick, appropriate decisions under pressureAvailability to work rotating shift.
Bonus Points
Hands‐on experience in troubleshooting smart-home or integrated systems
We Offer
A supportive, team-oriented work environment
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