Technical Support/Help Desk

MigrationIT • Cairo, Cairo Governorate • Posted June 03, 2026

Position Overview

  • Deliver onsite and remote break-fix support for end-user IT equipment, including desktops, laptops, mobile devices, and peripherals.
  • Fulfill service requests—such as hardware installations, upgrades, and configuration changes—promptly and efficiently.
  • Log, update, and resolve all incidents and requests in accordance with defined SLAs, KPIs, and OLAs.
  • Collaborate with cross-functional IT teams to ensure effective resolution of interdependent issues.
  • Maintain accurate records of end-user hardware and support tools, ensuring compliance with asset management processes.
  • Participate in project de...