Technology Analyst - IT Services

Overview

Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.

Responsibilities

• Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure
• Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.
• Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)
• Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
• Responsible for user provisioning which includes onboarding and offboarding processes
• Provide Level 1/...