Technology Consultant

What you'll be doing:

• Onboard new customers while validating and identifying customers needs, key project timelines, potential challenges and risk factors
• Understand, advocate and document the customer’s use case, architecture and roadmap
• Drive the adoption and implementation of Kong product features by leading hands‑on product demonstrations and technical workshop sessions
• Work with customers to explore new use‑cases and expand Kong’s API platform usage
• Document path to ROI through Joint Success Plan and playback business value
• Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner
• Be involved in customers’ renewal and expansion
• Effectively manage the tracking and resolution of customer escalations on behalf of the product and services
• Manage customer accounts with Kong’s customer maturity model framework