Technology Service Desk Engineer

Overview

As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services. This role goes beyond logging tickets and focuses on using technical ability to automate and streamline the support delivered to the charity, contributing to improved efficiency and patient care.

Responsibilities

• Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).
• Troubleshoot and resolve hardware, software, and network-related issues for our customers.
• Collaborate with technology teams to solve complex problems with scalable solutions. Triage and resolve incidents as a hybrid between 1st and 2nd line to automate repetitive tasks and focus on complex issues.
• Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skill...