TechOps & Support Manager

Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.

Responsibilities

• Own team outcomes across a defined domain or capability. 
• Set KPIs and ensure alignment with department-level goals. 
• Manage capacity, allocate workstreams, and optimize workflows. 
• Develop ICs through structured growth and coaching plans. 
• Proactively identify and solve performance or process issues. 
• Lead hiring and talent development efforts. 
• Drive cross-team coordination and execution alignment. 
• Support change initiatives and foster a culture of high standards. 

Requirements

• Bachelor's degree or Diploma i...