Telesales Team Leader

Level: Level 1 Manager | Department: Operations

The Team Leader plays a critical role in ensuring operational excellence, consistency, and performance delivery — driving the success of our telesales team through strong leadership, coaching, and quality oversight.

Key Responsibilities

• Supervise daily telesales operations and ensure adherence to scripts, partnership criteria, and client guidelines
• Monitor call quality, lead qualification accuracy, and appointment scheduling effectiveness
• Provide coaching, feedback, and performance evaluations to telesales agents
• Prepare consolidated daily and weekly performance reports
• Act as liaison between Allied Fusion Services, Inc. and clients to ensure smooth communication and alignment

Qualifications

• At least 3 years of sales team management experience
• Experience handling telesales or appointment setting accounts ...