Telstra Billing Analyst & Telstra Help Desk / IT Support

Appetency Recruitment • Melbourne, Victoria • Posted June 09, 2026

Position Overview

Job Description

  • At-least 2 years Telstra provisioning experience
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

    • Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

    What will you do?

  • Must have a NAC and experience of handling corporate client
  • Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
  • Billing Analysis: Experience of reading and analying Te...