Termination Analyst

Manulife • Halifax Regional Municipality, Nova Scotia • Posted July 08, 2026

Position Overview

The Terminations Analyst is responsible for the monitoring and management of client, division, and benefit terminations. This role involves collaborating with various internal departments to ensure systems are cleared before finalizing terminations, handling escalations, and preparing monthly reports. The analyst works closely with the Accounts Receivables team and reports to the Manager of Group Benefits Accounts Receivable and Terminations.

Position Responsibilities:

  • Analyze and reconcile accounts, ensuring timely and accurate coding, including the roll-forward of balances.
  • Engage relevant stakeholders to ensure the prompt closure of termination files.
  • Complete all assigned tasks accurately and within deadlines in a fast-paced environment.
  • Prepare adjustments and obtain authorization for writing off debit balances.
  • Recommend process improvements and system enhancements.
  • Collaborate with other pillars within SFS, such as D...