Tier 1 Technical & Billing Support Agent - Fully Remote

The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.

Job Output:

o Responsible for customer interactions that result in resolved technical, billing and account queries.

o Identify and understand customer needs.

o Provide solutions to technical and account management queries.

o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.

o Deliver exceptional service to customers in all interactions.

o Diligently execute escalations beyond 1st line support.

o Record accurate summaries of customer interactions in the company business system.

o Utilise all available tools and resources to resolve customer queries completely.

Skills and Competencies: