Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)
CGI Technologies and Solutions, Inc. • Remote, VA • Posted July 04, 2026
Position Overview
**Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Remote
**Position ID:** J0726-0094
**Employment Type:** Full Time
**Position Description:**
We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert level support to our clients, resolving the most complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service.
**Your future duties and responsibilities:**
Provide expert functional and technical support to clients via phone, email, and chat.
Troubleshoot and resolve the most complex customer issues in a timely and efficient manner.
Serve as the escalation point for unresolved issues...
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Remote
**Position ID:** J0726-0094
**Employment Type:** Full Time
**Position Description:**
We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert level support to our clients, resolving the most complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service.
**Your future duties and responsibilities:**
Provide expert functional and technical support to clients via phone, email, and chat.
Troubleshoot and resolve the most complex customer issues in a timely and efficient manner.
Serve as the escalation point for unresolved issues...