Tier 2 Support Engineer (Colombia)

Sutherland is seeking a reliable and detail-oriented person to join us as Technical Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you.

The purpose of this role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively in fulfilling business objectives. The Engineer is also responsible for the health and well‑being of our customers’ cloud solutions. They will need to manage tasks to troubleshoot and resolve customer technical issues.

Responsibilities

• Work with various support or NICE departments (services, R&D) and customers around the globe for end-to‑end resolution of issues.
• Maintain high customer satisfaction throughout the entire problem resolution process, th...