Toronto Customer Activation Team Leader
Jobtailor • toronto, on • Posted July 17, 2026
Position Overview
Join Float in Toronto as a Customer Activation Team Leader, developing your CAMs to achieve outstanding activation results. Shape the onboarding journey with innovative playbooks and performance analysis.
As a pivotal leader, you will manage a dedicated team of Customer Activation Managers on-site from Tuesday to Thursday. You will ensure consistent onboarding experiences through playbook development, optimize engagement strategies, and directly resolve complex activation issues. Leverage a deep understanding of payment products and foster strong relationships across departments to enhance customer journeys.
Key Responsibilities:
• Drive performance metrics for team activation success
• Standardize and improve onboarding playbooks
• Address account challenges through detailed analysis
• Collaborate cross-functionally with sales and customer success teams
• Engage directly with customers on high-value accounts
Requirem...
As a pivotal leader, you will manage a dedicated team of Customer Activation Managers on-site from Tuesday to Thursday. You will ensure consistent onboarding experiences through playbook development, optimize engagement strategies, and directly resolve complex activation issues. Leverage a deep understanding of payment products and foster strong relationships across departments to enhance customer journeys.
Key Responsibilities:
• Drive performance metrics for team activation success
• Standardize and improve onboarding playbooks
• Address account challenges through detailed analysis
• Collaborate cross-functionally with sales and customer success teams
• Engage directly with customers on high-value accounts
Requirem...