Trainer (International Account) (Start ASAP)

Train new agents and collaborate on training initiatives to enhance performance.

Your Role

Key responsibilities include:

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies to drive impactful learning.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curricula and materials.
• Identify individual and team skills gaps.
• Assist during the nesting period.
• Understand metrics and their impact on performance.

About You

The ideal candidate will have:

• Bachelor's Degree or equivalent.
• Capability to deliver back-to-back classes.
• Basic knowledge of adult learning principles.
• Demonstrated ability in independent facilitation and training principles...