Training Specialist - Commercial Vehicles | MB

Training Specialist - Commercial Vehicles | MB

The Technical Specialist provides expert technical support across the dealer network to ensure high-quality diagnosis, repair, and service standards. This role supports workshop efficiency, technician capability building, and customer satisfaction by acting as the technical authority for complex vehicle concerns and manufacturer standards.

Key Responsibilities

Technical Support & Diagnostics

Serve as the primary technical escalation point for complex vehicle issues that cannot be resolved at dealer level

Conduct advanced diagnostics, root cause analysis, and corrective action planning

Support workshops in resolving repeat repairs and critical quality concerns

Liaise with principals and manufacturers on technical cases, warranty issues, and field reports

Provide on-site and remote technical assistance to service teams and technicians

Monitor and support adherence to ...