Transmission Lead

QualificationsMinimum ***** years experience working with OEM or Tier1 mobile service providers in a network operation centreMinimum 4‐5 years experience in a customer‐facing role presenting NOC performance4‐5 years managing a team of 50+ engineersStrong knowledge and skill to handle customer technical/process related queriesExperience in a B2B customer environment and its processesHigh understanding of the telecom domain 2G/3G/LTE/5GHands‐on experience with TX‐SDH, DWDM, OTN Network & operationsManaging fault management of transmissionBasic understanding of mobile backhaul network on MPLS, EthernetExperience diagnosing problems with customers and driving resolutionExperience with vendor platforms NMS/EMS such as Huawei, Alcatel, Adva, Ericsson, NokiaExperience in transmission circuit provisioning and optimisation activitiesSelf‐motivated and cool‐headed when handling customer escalationAbility to develop and execute improvement actions to achieve SLAsGood understanding of change an...