Triage and Support Supervisor (Night Shift)

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. 

Responsibilities

Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences 

Ensure that escalations occur appropriately and consistently 

Stay abreast of current cloud provider technologies 

Ensure completion ...