Trust & Safety Operations Analyst

Responsibilities

• Serve as the primary day-to-day point of contact for our content moderation BPO partner, managing syncs, training, and SLA tracking.
• Streamline end-to-end review workflows for DMCA, in-app content reports, and other safety escalations.
• Translate Legal and Product requirements into actionable BPO training, queue routing, and reviewer guidance.
• Define and maintain reporting frameworks and dashboards to track operational health and key performance metrics.
• Run quality calibration sessions and audit samples to minimize false positives and negatives.
• Support manual data review programs to help calibrate automated detection and ML systems.
• Coordinate cross-functional incident responses for high-urgency content issues.

Requirements

• 5+ years of experience in operations, BPO management, or customer-facing functions.
• Proven experience working at a UGC or consumer platfo...