TSR Technical Service Representative

Overview:

At TD SYNNEX - Shyft, the Technical Services Representative position is a role designed to not only assist with managing the technical support representative team(s) and alleviate some of the day-to-day oversight from the supervisory staff, but also to assist with building the skillset needed to advance the career of the representative. The TSR is responsible for ensuring that all programs are staffed appropriately. The TSR will handle low level escalations to resolve issues in a manner that is beneficial for both the customer and the business. The TSR will also review quality of work performed to provide informal coaching and/or determine if a formal coaching is required.

Essential Duties & Responsibilities Required: