Us Invoicing (Bogotá)

Role Overview

The Supervisor will manage resource planning, monitor workflows, and oversee day-to-day operational activities for the US Invoicing Specialist team. This role is responsible for measuring and reporting on team productivity and individual performance, providing coaching and feedback to ensure a productive, engaged, and high-performing team. The Supervisor will also lead stakeholder engagement initiatives, maintain a controlled risk environment, and ensure compliance with professional standards and operational policies.

Key Responsibilities

• Manage and lead the US Invoicing Specialist team to meet service levels, ensuring accuracy, productivity, and timely delivery of work in accordance with SLAs.
• Monitor team workflows and prioritize workloads to ensure high-quality outcomes.
• Provide coaching, mentoring, and development support to team members, including new hires, to build functional capability and address knowledge gap...