Victoria Customer Service Agent Role
Quincaillerie Richelieu Ltee • victoria, capital regional district • Posted July 16, 2026
Position Overview
Become a part of Richelieu Hardware's customer-centric team as a Customer Service Agent in Victoria. Engage customers through various platforms while ensuring order accuracy and showroom maintenance.
At Richelieu Hardware, we pride ourselves on quality customer service. As a representative, you will help over 120,000 clients while also supporting our sales team. This role allows you to utilize your interpersonal skills and industry knowledge to meet customer needs effectively.
Key Responsibilities:
• Greet and assist customers at our service counter
• Handle inquiries and provide updates via calls and emails
• Manage orders and product returns accurately
• Keep the showroom clean, stocked, and inviting
• Support the Outside Sales team with prompt service
Requirements:
• Fluent English required; French is advantageous
• Relevant experience in B2B sales or customer service
• Basic knowledge of order processing systems (AS400)
• Strong time-management a...
At Richelieu Hardware, we pride ourselves on quality customer service. As a representative, you will help over 120,000 clients while also supporting our sales team. This role allows you to utilize your interpersonal skills and industry knowledge to meet customer needs effectively.
Key Responsibilities:
• Greet and assist customers at our service counter
• Handle inquiries and provide updates via calls and emails
• Manage orders and product returns accurately
• Keep the showroom clean, stocked, and inviting
• Support the Outside Sales team with prompt service
Requirements:
• Fluent English required; French is advantageous
• Relevant experience in B2B sales or customer service
• Basic knowledge of order processing systems (AS400)
• Strong time-management a...