VIP IT Support Engineer,Female

Any Arabic, Any European

We are seeking a dedicated VIP IT Support Engineer to provide high-quality technical support to executives, senior management, and VIP users. The role requires excellent customer service skills, strong technical troubleshooting capabilities, and the ability to handle critical incidents with urgency and professionalism.

• Provide IT support to VIP users and executive leadership.
• Diagnose and resolve hardware, software, network, and mobility-related issues.
• Support Windows, macOS, Microsoft 365, mobile devices, and collaboration platforms.
• Manage user accounts, access permissions, MFA, and identity management.
• Handle executive onboarding and offboarding activities.
• Coordinate with L2/L3 support teams and vendors for issue resolution.
• Maintain SLA compliance and provide timely communication on ticket sta...