Welcomer

Main responsibilities

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty programme
• Assists as required with the solving of any guest feedback and is able to handle them in an

efficient and satisfying manner

• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department
• Promotes the Pullman brand philosophy through his or her exemplar...