WFM Real Time Analyst I-Grade B1

Teleperformance • Dublin, County Dublin • Posted June 17, 2026

Position Overview

TPUK

Scheduling/Real Time Analyst

Responsibilities to include but not be limited the following

  1. Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
  2. Enforce real time adherence in all Work Types and Markets within the scope of operation
  • Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall on...