Workday Support Analyst

As a Workday Analyst, you are the first point of contact for users seeking assistance with the Workday platform. You will address a broad range of inquiries, from simple troubleshooting to guidance on system functionality, and ensure issues are resolved or escalated as needed. The position requires a customer‑centric approach, technical aptitude, and the ability to work both independently and collaboratively within a team. Responsibilities

Respond promptly to Workday‑related inquiries via Service Now and provide clear, user‑friendly guidance. Troubleshoot and resolve common user issues such as login problems, navigation questions, and data entry errors. Document and track all support interactions and solutions in accordance with company procedures, ensuring accurate records for ongoing analysis. Escalate unresolved or complex issues to specialized team members, ensuring proper handoff, follow‑up, and communication with impacted users. Maintain up‑to‑date knowledge of Workday p...