X3 Technical Support Consultant

To deliver expert Level 2 technical support and enablement for Sage X3, ensuring UKI partners receive a high-quality, professional, and solution-focused experience while contributing to knowledge development and continuous improvement across the global Sage organisation. This role sits within an exciting period of growth for Sage Enterprise within the UK and offers the opportunity to join a world-class support team focused on Sage X3. Product training on Sage X3 will be provided, enabling you to develop deep expertise in areas of the Sage X3 technical platform.

Hybrid – 3 days in our Newcastle office (global headquarters)

Key accountabilities and decision ownership:

• Customer & Partner Support (Level 2)
• Provide post-sales, office-based Level 2 technical product support for Sage X3.
• Primarily support Sage UKI business partners, resolving complex technical platform issues beyond Level 1 capability.
• Take ownership of cases to ensure first-time re...