Banquets Supervisor Full Time Holiday Inn Werribee Job in Werribee Recruiting by IHG

About us **About us** Holiday Inn Werribee is a new hotel opening for Melbourne proudly showcasing the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour.

  The hotel will offer 150 stylishly appointed guest rooms, gym, all day dining and modern conference and events spaces. **Your day to day** + Follow Banquet Event Order form to understand the client’s function requests and setup according to their contract agreement with the Conference & Events Executive team + Working closely with the Kitchen and Hotel Services team members to provide seamless service + Personally welcome, recognise and farewell the client and guests with genuine warmth and thoughtful hospitality + Going above and beyond for the client and guests, understanding their needs and always making their experience memorable + Function rooms and back of house prep area to be maintained clean and tidy at all times + Supporting the Hotel Service team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service whilst providing True Hospitality service guest experience for all Holiday Inn Werribee + Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction + Manage stock responsibly ensuring appropriate control and ordering to balance budget, demand and par levels + Rostering colleagues in accordance to the outlets business forecasts and requirements + Coaching, mentoring and training colleagues whilst leading and coordinating the operational outlets **What we need from you** + Strong leadership skills and experience in a hotel or similar environment + A true passion for food & beverage, the hospitality industry and exceeding guest expectations + A team player with a positive, can do attitude and strong drive for results whilst working closing with the Hotel Services team members + Highly developed interpersonal and excellent communication skills + Ability to work across a range of outlet areas during each shift + Well organised, planning in advance, ability to work within operational situation changes + Holds a valid Responsible Service of Alcohol certificate + Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.

30am, afternoons, late evenings until 1 or 2am, weekends and public holidays are all part of the job + Current valid working rights in Australia **What we offer** Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: + Paid birthday leave + Enhanced parental leave + Flexible work options and proactive health days + Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

+ In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further + Uniform provided and dry cleaned + Entitled to one barista coffee or tea per shift from Rosana bistro & bar + Full onboarding training, learning and development courses and programs We are proud to be IHG and we know you will be too. Visit http://careers.

ihg.com / to find out more about us.

Requirements **About us** Holiday Inn Werribee is a new hotel opening for Melbourne proudly showcasing the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour.

  The hotel will offer 150 stylishly appointed guest rooms, gym, all day dining and modern conference and events spaces. **Your day to day** + Follow Banquet Event Order form to understand the client’s function requests and setup according to their contract agreement with the Conference & Events Executive team + Working closely with the Kitchen and Hotel Services team members to provide seamless service + Personally welcome, recognise and farewell the client and guests with genuine warmth and thoughtful hospitality + Going above and beyond for the client and guests, understanding their needs and always making their experience memorable + Function rooms and back of house prep area to be maintained clean and tidy at all times + Supporting the Hotel Service team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service whilst providing True Hospitality service guest experience for all Holiday Inn Werribee + Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction + Manage stock responsibly ensuring appropriate control and ordering to balance budget, demand and par levels + Rostering colleagues in accordance to the outlets business forecasts and requirements + Coaching, mentoring and training colleagues whilst leading and coordinating the operational outlets **What we need from you** + Strong leadership skills and experience in a hotel or similar environment + A true passion for food & beverage, the hospitality industry and exceeding guest expectations + A team player with a positive, can do attitude and strong drive for results whilst working closing with the Hotel Services team members + Highly developed interpersonal and excellent communication skills + Ability to work across a range of outlet areas during each shift + Well organised, planning in advance, ability to work within operational situation changes + Holds a valid Responsible Service of Alcohol certificate + Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.

30am, afternoons, late evenings until 1 or 2am, weekends and public holidays are all part of the job + Current valid working rights in Australia **What we offer** Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: + Paid birthday leave + Enhanced parental leave + Flexible work options and proactive health days + Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

+ In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further + Uniform provided and dry cleaned + Entitled to one barista coffee or tea per shift from Rosana bistro & bar + Full onboarding training, learning and development courses and programs We are proud to be IHG and we know you will be too. Visit http://careers.

ihg.com / to find out more about us.